Technologies and methods of business processes analysis and optimization. Revista de Investigaciones Universidad del Quindío, [S. l.], v. 34, n. S3, p. 125–133, 2022. DOI: 10.33975/riuq.vol34nS3.940. Disponível em: https://revistas.uniquindio.edu.co/ojs/index.php/riuq/article/view/940. Acesso em: 25 jun. 2026.